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11th Global Healthcare and Fitness Summit

San Francisco, USA

Sameer Rehman

Sameer Rehman

Hartford Hospital, USA

Title: Effective communication with patients and staff: Insights from negotiation and mediation literature to help resolve disputes & MACRA: The impact of hospital

Biography

Biography: Sameer Rehman

Abstract

We aim to identify barriers to effective communication with patients and staff. Illustrate key insights and techniques from Mediation and Negotiation fields that help in communicating effectively with patients and staff. We will review the mediation and negotiation literature to show the important insights and techniques to improve communication skills. We believe that these key insights and techniques from mediation and negotiation fields can help Physicians to improve their communication and relationships with patients and staff, leading to improved patient and employee satisfaction.