HOSEI University, Japan
Title: Application of new TQM framework to Healthcare
Biography: Kazuhiro Esaki
In recent years, the method of TQM (Total Quality Management for organization) is widely recognized. However, contents of assessment criteria's are various, and it is very difficult to define the whole management scope of TQM. On the other hand, it is very important to define the whole target entities of quality management about TQM because the lack of important target entities may cause significant risk of loss in the future. In the previous study, we have proposed the "new framework of TQM" of assessment for a total quality management of organizations based on the original development concepts of "TQM matrix" and the "Three Dimensional Unification Value Models". On the other hand, organization is defined as a kind of system based on the definition of ISO/IEC 15288: System life cycle process. Above assumptions, the aim of this presentation is to introduce the possibilities of application of "new TQM framework" to Healthcare of personnel as a unit of organization.