King Faisal Specialist Hospital & Research Center, Saudi Arabia
Title: Measuring safety culture: The improvement journey of a leading Saudi teritary hospital
Biography: Nada AlHarbia
Providing a safe health care starts with improving the culture of patient safety. KFSH&RC understands this very well, thereofre, has invested in a major project in assessing the hospital staff perception on the culture of patient safety. The 2015-2016 Patient Safety Culture survey utalizing the AHRQ assessment tool was condcuted over a year long period in collaburation with an American consultencay company. The project included bulidng a survey adminstration & analytical portal , this collaburation helped in assuring that the survey was annonamous. For the first time, the hospital had measured its safety culture, climate at the unit level, including clinical and non-clinical areas with a 56% repoonse rate. The Survey results were correlated with Patient Satisfaction surveys and staff satisfaction scores, moreover, the results were correlated with units voluntary reported events. Additionally, for the first time the results were drilled down to the unit level. The results were, then revealed in a 4 hour debriefs session by the consultancy agency, the hospital positive reponse to culture of patient safety 12 composites were compared to international results. As a result, Major improvements actions underwent by the hospital executives and quality division. Just culture program, Event reporting campaign and a good catch program to name a few. Almost three months later a pulse check was conducted with additional customised questions by end users, which revealed a slight improvement, however, still the jurney is far from over.